GENERAL TERMS AND CONDITIONS OF SALE

Last updated: 5 November 2026

This is an English translation. The French version prevails in case of discrepancy.

Article 1 — Seller identity

These general terms and conditions of sale (“Terms”) apply to sales concluded on the websites https://empnutrition.fr and https://empwrous.shop, operated by:

EMP WELLNESS, SASU with share capital of €1,500
Registered office: 48 rue des Chênes Lièges, 40220 Tarnos, France
SIREN: 130 915 648
RCS Dax: 130 915 648
EU VAT number: FR67130915648
Email: empwrous@gmail.com
Phone: +33 6 40 56 42 96

Hereinafter “the Seller”.

Article 2 — Purpose and scope

These Terms set out the rights and obligations of the Seller and of any individual acting as a consumer who makes a purchase on the website.

Placing an order implies that the Terms have been read and accepted before the order is finally confirmed.

The applicable Terms are those presented to the Customer at the time of ordering.

Article 3 — Products

The Seller sells, among other things, creatine-based gummies under the EMPWROUS brand.

The essential characteristics of each product, its composition, quantity, directions for use, price and other useful information are shown on the corresponding product page.

Photographs and visuals are for illustration purposes. The Customer is invited to read the written information on the product page and on the label of the product received.

The Customer must follow the directions for use and precautions shown on the packaging.

Article 4 — Prices

Prices are shown in euros including all taxes (or in US dollars for orders paid in dollars), unless stated otherwise.

The applicable price is the one shown on the website when the order is confirmed.

Shipping costs and any additional costs are shown before the order is finally confirmed.

The Seller reserves the right to change its prices in the future. A change does not apply to an order that has already been confirmed.

Article 5 — Orders

The Customer selects the products, checks the contents of the cart and enters the information needed to process the order.

Before payment, the Customer can check and correct any errors.

The order becomes final once confirmed by the Customer and once payment is confirmed, subject to the checks needed to process it.

A confirmation email is sent to the address provided by the Customer, subject to the proper functioning of the email service.

The Seller reserves the right to contact the Customer in the event of an obvious error, suspected fraud or a problem affecting the order. Any cancellation will give rise to a refund of the sums received where due.

Article 6 — Payment

Payment is made using the payment methods offered on the secure checkout page before the order is confirmed.

The order amount is payable as set out at checkout.

Card details are processed by the relevant payment provider under its own terms and security measures. The Seller does not collect or store full card details outside a compliant system.

Article 7 — Delivery

Products are delivered to the address entered by the Customer when ordering, within the delivery areas offered on the website.

Destinations, delivery methods, applicable costs and estimated times are shown before the order is confirmed.

• Delivery areas: France, Belgium, Germany, Spain, United Kingdom, United States, Canada, and the other countries offered at checkout (see our shipping policy).
• Carriers: depending on the delivery address, home delivery or pickup point, chosen at checkout.
• Shipping costs: €4.99 for France, Belgium, Germany, Spain and the United Kingdom, free from €50; $6.99 for the United States and Canada, free from $50. The exact amount is shown at checkout, before the order is confirmed.
• Delivery times: France: 1 to 3 business days; United States: 3 to 5 business days; other countries: estimated time shown at checkout (see our shipping policy). These times are estimates.

The Seller undertakes to deliver the product on the date or within the time announced to the Customer. If no date or time is given, delivery takes place within the applicable legal time limit.

In the event of a delay, a damaged parcel or a missing product, the Customer is invited to contact the Seller at empwrous@gmail.com with the order number and any useful details.

The risk of loss or damage passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier offered by the Seller, takes physical possession of the product, in accordance with applicable law.

Article 8 — Right of withdrawal

When an order is placed at a distance by a consumer, the consumer has 14 calendar days from the day after receipt of the product to exercise the right of withdrawal, without giving a reason, subject to the exceptions provided by law.

To exercise this right, the Customer must inform the Seller of the decision by an unambiguous statement, for example by email to empwrous@gmail.com, before the deadline.

The Customer may use the model withdrawal form at the end of these Terms.

After notifying the withdrawal, the Customer must return the product no later than 14 days after that notification, to the return address given by the Seller.

Return address: EMP WELLNESS, 48 rue des Chênes Lièges, 40220 Tarnos, France.

The direct cost of returning the product is borne by the Customer, unless the Seller states otherwise or the law provides otherwise.

The Seller refunds the sums due, including the initial standard delivery costs where required by law, within the legal time limits. The refund may be withheld until the products have been received back or until the Customer provides proof of shipment, whichever is earlier.

Sealed products and hygiene

The exception to the right of withdrawal for unsealed goods only applies where the legal conditions are met, in particular for goods that cannot be returned for health protection or hygiene reasons and that were unsealed after delivery.

Being a food supplement is not, on its own, enough to systematically exclude the right of withdrawal. Whether this exception applies depends on the product and its packaging.

Article 9 — Legal guarantees

Consumer customers benefit from the legal guarantee of conformity under the French Consumer Code and the guarantee against hidden defects under the French Civil Code, under the applicable legal conditions.

To use a guarantee, the Customer can contact the Seller at empwrous@gmail.com, describing the problem and attaching, if possible, proof of purchase and useful photographs.

The legal guarantees apply independently of any commercial guarantee.

Article 10 — Liability and use of the products

The Customer is invited to read the composition, directions for use and precautions on the packaging carefully before use.

The Seller cannot exclude or limit the rights that consumers have by law.

The information published on the website is not a diagnosis or medical advice. If in doubt about using the product, the Customer is invited to ask a healthcare professional for advice.

Article 11 — Complaints and customer service

For any question, complaint or request about an order, the Customer can contact:

• Email: empwrous@gmail.com
• Phone: +33 6 40 56 42 96
• Postal address: EMP WELLNESS, 48 rue des Chênes Lièges, 40220 Tarnos, France

The Customer is invited to give the order number to help us process the request.

Article 12 — Consumer mediation

If a dispute is not resolved after a written complaint to the Seller, the consumer may, where the legal conditions are met, use a consumer mediator free of charge.

Article 13 — Personal data

The personal data needed to process orders is used in accordance with the Privacy Policy available on the website.

Article 14 — Governing law and disputes

These Terms are governed by French law, without depriving consumers of the mandatory provisions that apply to them.

In the event of a dispute, the Customer is invited to contact the Seller to seek an amicable solution. Failing that, the Customer may bring the matter before the competent courts in accordance with the applicable legal rules.

Appendix — Model withdrawal form

To EMP WELLNESS, 48 rue des Chênes Lièges, 40220 Tarnos, France, email: empwrous@gmail.com.

I hereby give notice that I withdraw from my contract for the sale of the following product:

• Ordered on: [date]
• Received on: [date]
• Order number: [number]
• Consumer name: [name]
• Consumer address: [address]
• Date: [date]

Consumer signature (only if this form is sent on paper): [signature]